pet grooming questions


Find out the answer to the most common questions we get about our pet grooming solutions and services:


What payment methods do you accept?

Do I need to setup an appointment?

What do you mean by "natural shampoos and conditioners"?

What are your hours of operation?

How do I make a grooming appointment?

What's included in the self-serve dog wash service?

What do I need to bring for my first appointment?

My pal bites. Can I still bring him/her over?

Can I make special style requests?

Do you serve pets with flea and ticks?

What do you consider a "matted" coat?

Do you offer de-skunking services?

What is your cancellation policy?

Gift Cards

Are gift cards refundable?

Do gift cards expire?

I lost my gift card. Can you cancel it?

Will I be charged any fees?

I'm having issues using my gift card. How can I get help?


Did we forget to address a question you may have above? Please contact us and we will surely look for an answer right away.