What payment methods do you accept?

We accept all major credit and debit cards including VISA, MasterCard, Discover and AMEX.

Do I need to setup an appointment?

Yes! We have found out that for you and your furry friend to enjoy a great experience and eliminate delays in having to wait for others we require all visits to be scheduled ahead of time.

What do you mean by "natural shampoos and conditioners"?

Commercial coat cleaning products are commonly used by grooming facilities since they are inexpensive and easy to find. These products are also usually shock full of chemicals and preservatives that slowly degrade your pal's coat natural shine and texture, forcing you to invest in unnecessary vitamins and supplements to achieve that original look. At WashPaw we only offer both natural and organic shampoos and conditioners free of harsh chemicals like PEG (Polyethylene Glycol), Parabens, Sulfates (SLS and SLES) and Phthalates.

What are your hours of operation?

We are open 10am to 4pm Monday through Wednesday, and from 10am to 3pm on Fridays and Saturdays. We are closed Thursday and Sunday. Please note all of our services are by appointment only and these hours may vary. Use our online booking system to find out the most convenient time for you currently available.

How do I make a grooming appointment?

The quickest way is to submit a reservation using the link at the top of this page. If you need assistance booking your appointment give us a call at 615-781-9544 during normal business hours. At this time we are unable to complete your reservation over the phone.

What's included in the self-serve dog wash service?

Our popular WashPaw self-serve washing stations include access to our natural coat cleaning products, pet grooming towel, professional grade equipment. We reserve the right to refuse the provision of nail trim or filing if we feel your pal poses a risk to our staff. You may be asked to make an appointment and bring certificate of vaccination if you would still like for your friend to receive a nail trim or filing by our professional staff.

What are the licensing requirements for dogs to be served at WashPaw?

In accordance with state law, it is required for all dogs and cats six months or older to be vaccinated for rabies and registered with Davidson County. Click here for more details as provided by Nashville Health Department.

What do I need to bring for my first appointment?

For our grooming salon, we are required to have a copy of your pal(s)' latest vaccination certificate. We do not accept rabies tags without a certificate.

My pal bites. Can I still bring him/her over?

Do all humans enjoy going to the dentist? We don't think so. So why should we stop your pal from having some fun? Sure, (s)he may have gone through a past traumatic experience at a grooming salon but we know s(he) will enjoy WashPaw. Just be sure to let our staff know beforehand! If you will be using our self-serve washing stations and your pal is not a happy camper among other dogs, just keep him/her close to you during the whole experience or give us a call as a "heads up" and we can let you know when is the best time to bring him/her over.

Can I make special style requests?

Are you kidding? Is there actually a grooming salon out there that is not willing to listen to what you expect your pal's new look to be? However, please do keep in mind we will always work for what is best for your friend and would not complete requests that work against this belief. So that look you found online may look awesome on THAT picture but may not be best for your friend’s coat and/or skin.

Do you serve pets with flea and ticks?

Yes, we do! If you are aware of your pal currently having fleas and/or ticks, just let our staff know upon check-in so that we can address those pesky creatures immediately and relieve your pal(s) from all the itching they cause. Our self-serve washing stations are also equipped with flea/tick shampoo solutions that are free to use for a dipping session.

What do you consider a "matted" coat?

If styling is desired our packages can be upgraded to deal with matted coats for an additional fee. These are coats that can't be brushed easily or will require our grooming staff to "break-down" the mat in order to free up the coat and get it ready for style/cut. "Deep-skin" mats (those that are embedded down to the skin) may not be treatable and may require cut under sedation by a veterinarian. However, we do not charge a matted-coat fee for coats that only contain a small number of "regular" mats like those that form easily on some types of fur.

Do you offer de-skunking services?

Yes! Our grooming salon is equipped to deal with the smelly mess using our professional-grade natural solutions. We will use a specialized shampoo followed by a thorough deodorization during the bathing part of your pup's grooming. Let us know during check-in your pal needs to be de-skunked!

What is your cancellation policy?

Grooming Salon: Unconfirmed appointments may be cancelled automatically if you don't confirm at least 48 hours in advance of scheduled time. Confirmed appointments cancelled 48 hours or more in advance do not incur a cancellation fee. Confirmed appointments cancelled within 48 hours or less from schedule time will incur a cancellation fee charged to credit/debit card on file equal to the value of the packages and services reserved.

Self-Serve Washing Salon: As a matter of respect to our staff who gets ready your station and serve you during your appointment, and to those customers who were not able to book because you did first, a no-show to a reserved appointment will be cancelled and applicable cancellation fee equal to the full price of services reserved will be charged. No refunds.